Policies FAQs about Enclosures

Open credits on your account resulting from credit memos, duplicate payments, or overpayments are valid for one year from the date issued or received. To apply a credit, please contact [email protected] with instructions on how you'd like it applied.

Polycase cannot provide application-specific advice or conduct testing for specific applications. Our expertise lies in the design and production of our enclosures. Polycase is an e-commerce manufacturing business selling off-the-shelf stock enclosures. Our enclosures are used in a wide range of industries and have not been designed for any specific application type. 

What you should do if a package is lost or damaged by the carrier depends on how the order was shipped:

Prepay and Add:

If your order was shipped using prepay and add, Polycase will file a claim for any package damaged or lost by the carrier. Please contact us with your order number and relevant details. Most lost packages are typically recovered and delivered within a few days. We will open a case for you and monitor the delivery status.

Shipping Collect:

If your order was shipped collect, Polycase is not responsible for the shipment once it leaves our facility. If a package is damaged or lost by the carrier, the customer is responsible for contacting the carrier directly to file a claim. To receive replacement parts, you will need to place a new order online.

No, Polycase will not sign NDA's or other documents that could limit us in any way from selling our products. Polycase is a supplier of "off-the-shelf" products. Our products are not custom-built for one specific customer and are distributed to various customers. 

Our quality policy can be found here.

Polycase allows returns on stock parts within 30 days of delivery, subject to a 20% restocking fee and inspection, while customized parts and select enclosure series are non-returnable.

Contact a customer service representative to obtain an RMA number before returning any product. You will need to provide the reason for the return, the order number, and the total quantity of parts being returned.

All shipments should be inspected upon receipt. Any issues or discrepancies must be reported within 30 days and before products are assembled, modified, or installed.

Customers are responsible for all return shipping costs. Returned items must arrive in their original condition and pass quality inspection to qualify for a refund. Items damaged during return transit or due to improper packaging will not be eligible for credit.

• Stock parts: Returns must be requested within 30 days of delivery. Polycase will offer credit for parts passing inspection only. No credit can be given for shipping costs. A restocking fee of 20% will be charged. The restocking fee may be reduced if placing a new order.
• Customized parts: No returns accepted. Any customized product is non-refundable and non-cancellable.

*The SA Series, SB Series, WQ-76, WQ-77, WQ-80, WQ-81, and WQ-83 enclosures are non-returnable*

For details on warranty coverage and terms, please see our Terms & Conditions .

No, Polycase doesn't respond to individual customer forms or work within portals. Polycase manufactures and distributes a proprietary line of off-the-shelf enclosures and accessories for use across various industries worldwide. However, you can view our company profile that includes commonly requested information. We apologize for any inconvenience.

Due to ongoing cybersecurity concerns, it is our company policy not to click on any links provided.