Policies FAQs about Enclosures

Open credits on your account resulting from credit memos, duplicate payments, or overpayments are valid for one year from the date issued or received. To apply a credit, please contact [email protected] with instructions on how you'd like it applied.

Polycase is an e-commerce manufacturing business selling off-the-shelf stock enclosures. Our enclosures are used in a wide range of industries and have not been designed for any specific application type. We cannot provide application-specific advice or conduct testing for specific applications. Our expertise lies in the design and production of our enclosures.

We do not offer shipping collect. All orders ship using our prepaid carrier rates. We have negotiated highly competitive UPS and FedEx rates specifically for our products. Because many of our enclosures are lightweight the carriers bill them using dimensional weight instead of actual weight. Our discounts are structured around those dimensional rates, which results in lower shipping costs. You can see all shipping charges upfront at checkout before completing your order.

Shipping prepaid allows us to assist with claims if needed. Orders shipped on a collect account are automatically insured and we are not able to file claims.

Prepay and Add:

If your order was shipped using prepay and add, Polycase will file a claim for any package damaged or lost by the carrier. Please contact us with your order number and relevant details. Most lost packages are typically recovered and delivered within a few days. We will open a case for you and monitor the delivery status.

Shipping Collect:

If your order was shipped collect, Polycase is not responsible for the shipment once it leaves our facility. If a package is damaged or lost by the carrier, the customer is responsible for contacting the carrier directly to file a claim. To receive replacement parts, you will need to place a new order online.

Polycase is a supplier of "off-the-shelf" products. Our products are not custom-built for one specific customer and are distributed to various customers. Therefore, we do not sign NDA's or other documents that could limit us in any way from selling our products.

Our quality policy can be found here.

Contact a customer service representative to obtain an RMA number before returning any product. You will need to provide the reason for the return, the order number, and the total quantity of parts being returned.

All shipments should be inspected upon receipt. Any issues or discrepancies must be reported within 30 days and before products are assembled, modified, or installed.

Customers are responsible for all return shipping costs. Returned items must arrive in their original condition and pass quality inspection to qualify for a refund. Items damaged during return transit or due to improper packaging will not be eligible for credit.

*The SA Series, SB Series, WQ-76, WQ-77, WQ-80, WQ-81, and WQ-83 enclosures are non-returnable*

For details on warranty coverage and terms, please see our Terms & Conditions .

Polycase manufactures and distributes a proprietary line of off-the-shelf enclosures and accessories for use across various industries. Unfortunately, we cannot respond to individual customer forms or work within portals. However, you can view our company profile that includes commonly requested information. We apologize for any inconvenience.

Due to ongoing cybersecurity concerns, it is our company policy not to click on any links provided.