Policies

Polycase is committed to providing the greatest value in the global enclosure market. To ensure that we deliver on this commitment, we keep quality and customer service at the forefront of all decision-making. Our Quality Management System is integrated into every aspect of our business to make sure our customers have a consistently positive experience.

We pair our speed-based model with value-added services and exceptional technical support to exceed our customers’ expectations. We remain agile to respond to customer feedback and market demands and to foster a culture of continuous improvement.

Polycase management actively reviews and holds the organization accountable to quality performance metrics that identify opportunities and enhance our Quality Management System.

Contact a customer service representative to receive an authorized RMA number to return the product. You will be asked for a description of why you are returning the product, PO or invoice number, and total number of parts to be returned. Below are the guidelines for returning product.

Stock parts:
All parts must be returned within 30 days. Polycase will offer credit for parts passing inspection only. No credit can be given for freight. A restocking fee of 20% will be charged. The restocking fee may be waived if placing a new order of equal or greater value.

Modified parts:
No returns accepted. Any customized product is non-refundable, non-cancelable.

*The SA Series (all sizes), WQ-76, WQ-77, WQ-80, WQ-81, WQ-83, SB-52 and SB-54 enclosures are non-returnable*

All shipments should be inspected upon receipt. If parts are defective or modified incorrectly, Polycase must be notified within 6 months of the shipment. As storage conditions may affect part quality, no parts will be refunded after 6 months.

Polycase manufactures and distributes a proprietary line of off-the-shelf enclosures and accessories for use across various industries. Unfortunately, due to the high volume of requests, we cannot respond to individual customer supplier surveys / new vendor forms. However, we can provide you a company profile that includes commonly requested information upon request. We apologize for any inconvenience.