Ordering Enclosure FAQs

If this is your first time setting up a payment or you need step by step guidence, check out our instructions here to make domestic ACH payments and set up your Payer Express account using our secure payment portal.

Or, if you're ready to make a domestic ACH payment, visit our payment portal here.

To apply, please complete the Polycase credit application found here.

Please note: Only businesses located in the USA or Canada are eligible for Net 30 terms with Polycase. Three trade references are required. Your business credit reports will be considered in our decision. Colleges and Universities are not eligible to apply. Please also include your tax-exempt form. We aim to make credit decisions within 2-3 business days; however, this depends on the responsiveness of your trade references.

Credit card payments will not be accepted for net 30 accounts; payment must be made by ACH (preferred) or check. Interest and/or finance charges may be assessed and collected on past due balances. Polycase retains the right to defer shipment or revoke open credit privileges to any customer with an unsatisfactory payment history. Any orders over your credit limit will require prepayment.

The 'cache' is a tool your internet web browser uses to speed up the web page loading process. However, sometimes it can cause a problem when websites are updated as files saved in the browser’s cache may conflict with what's coded into the website.

If you are using Edge, Chrome, or Firefox you can quickly access your cache function with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window. Be sure to close the browser and restart it after clearing the cache and cookies.

Polycase is a global e-commerce business selling directly to customers. We provide volume discounts based on quantity, with all pricing information available on the website. Please note that we do not have certified distributors and do not offer discounts beyond the pricing already shown on the website.

Polycase does not currently charge sales tax in all states. If you have a tax-exempt certificate, please email it to [email protected].

To place a custom order, log in to your account and navigate to your custom quote. Enter the quantity, select your lead time, and click Add to Cart. Be sure to include your final drawings by uploading an acceptable file in the upload drawings section when placing your order.

Once submitted, a Polycase engineer will review your drawings and reach out if any clarification is needed. They will then create production drawings based on your specifications. You will receive an email when the production drawings are ready for approval in your account. No parts will be produced until those drawings are approved. Learn more here.

We accept Visa, Mastercard, American Express, and Discover. Orders can also be prepaid by ACH or wire transfer (a wire transfer fee may apply).

When you place a credit card order, your card is authorized at checkout. This temporarily reserves funds with your bank, but payment is not captured until your order ships. If the original authorization expires before shipment, a new authorization will be generated at that time. If this new authorization is declined, we cannot submit payment for settlement, and your order will be placed on hold until payment is received. Authorization release depends on your financial institution. Orders held for more than three days may incur a $25 per day storage fee.

If your company has Net 30 terms with Polycase, all payments must be made through your Net 30 account. Credit cards cannot be used for any Net 30 orders or account payments. For instructions on applying for Net 30 terms, please see our Net 30 Terms FAQ.

Polycase is an e-commerce business that ships globally, excluding PO boxes. Please note that international shipping rates do not cover applicable taxes, customs, or broker fees; these are the customer's responsibility.

For shipments to Peru, Chile, and Brazil, a TAX ID is required. Please include this information in the shipping address or contact us at [email protected] to provide it.