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Ordering
Polycase will only charge sales tax on orders shipping to an Ohio address. If you have an Ohio Sales Tax exemption certificate, please email it to [email protected] before placing your order. Once we have your form on file, we can mark your website account tax-exempt.
Custom orders can be placed online from your instant quote summary page. For more details on placing custom orders, see our custom ordering FAQs.
We accept Visa, Mastercard, American Express, and Discover. Or, orders can be prepaid by ACH, check or wire transfer (wire fee may apply). If your company has Net 30 terms with Polycase, orders can also be placed on your terms. To apply for Net 30 terms, contact Polycase customer service at [email protected].
Yes, we ship internationally. With the exception of P.O. Boxes, Polycase has no restrictions on where we ship. Please note, international shipping rates do not include applicable taxes, customs or broker fees. These are the sole responsibility of the customer. We will ship UPS Worldwide Expedited unless you specify a different method. If you would prefer to ship an order on your own UPS, FedEx or DHL account number, it must be provided during checkout. Estimated ship times are based on available flight options and may vary based on weather conditions and remote locations.
Any error in the address that results in a back-charge from UPS is the responsibility of the customer. Polycase will charge these fees back to the customer once we are notified by the carrier. Fees will be charged to the same credit card used on the original order.