We order pizza about once a week, and we typically use their online ordering system because it’s fast and easy. A couple days later we always get an email follow up, asking for our opinion on the service, food, etc. Because I know that people in any sort of service industry don’t often hear they did a good job, or the food was good, or customers are happy, I try to always respond to the survey. Sure it’s easier to want to only send a complaint letter but then you get the team worried about fixing the bad stuff, but not so concerned with maintaining the good. Before you know it, your pepperoni bacon burger pizza is no longer on the menu because you never told the store you like it, but someone else wrote how much they despise it.

Ok maybe that’s an extreme example but here at Polycase we are stretching that bar. It’s been close to 2 months since our new website launched. We’ve had several website visitors share their thoughts, both good and bad. Now it’s your turn. Tell us what you think. The good, the bad, and the ugly. We’re making this site for you, so we want to know how you like it: the new functionality, ability to download drawings, do you like having the 3D mini-model available without having to download any files? Do you wish we’d included something we overlooked?

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