Custom Ordering

Custom Ordering

Learn about what happens after you place your custom order by watching our 60-second clip.

The standard production lead time on customized products is 3 weeks. However, we offer 1 and 2 week production expedite options. Expedite pricing can be found on your quote.

Orders can be placed right from your quote summary page. Drawings and files can be submitted at the time of order, or after the order is placed. But please note your lead time cannot begin until all drawing and/or artwork files are received for the order.

Quotes are saved in your account they can be accessed through the "My Quotes & Custom Parts" link in the "My Account" section after logging in

Yes, a quote can be edited at any time prior to ordering. Once ordered, it is no longer editable.

Polycase values and protects our customers’ privacy. Part of this is protecting our customers’ custom products. In order to purchase a custom product on behalf of your customer, have your customer provide you with the Polycase custom part number, quote number or Polycase drawings. Or your customer can contact us directly to let us know who will be purchasing the product going forward, and to confirm we have their permission to sell this product.

We offer 1 and 2 week production expedite options. Expedite pricing can be found on your quote. (Standard lead time is 3 weeks.)

Polycase production drawings are not created until an order is placed. Once an order is placed, production drawings are created and sent to you for review and approval prior to production.